Frequently Asked Questions (FAQ)

What is the quality of your watches?
We offer models in both Japanese and premium Swiss quality.

What is the difference between Swiss and Japanese quality watches?
The difference between Swiss and Japanese quality watches lies in the type of steel used, as well as the manufacturing process and equipment. Japanese quality models use 316L stainless steel, while Swiss quality models are crafted from 904L stainless steel, which offers superior durability and greater resistance to corrosion. Swiss quality models are manufactured using equipment that meets Swiss production standards, resulting in enhanced precision and a higher-quality finish.

Can you send me additional images of the model I'm interested in?
As we receive a high volume of enquiries, including requests from competitors, we provide additional product images exclusively to existing customers.

Does the second hand sweep smoothly or tick?
Yes. The second hand sweeps smoothly at approximately 21,600 vibrations per hour (vph), depending on the movement fitted to the model.

Will I receive a tracking number?
Yes. Once your order has been processed within 1–3 business days, we'll send your tracking number by email. Delivery typically takes 7–14 business days after dispatch.

Do the watches have ceramic bezels?
Yes. Whenever the original model features a ceramic bezel, our version is equipped with a ceramic bezel as well.

Does the watch come with the original box and papers?
Every watch purchased from Auremont Club is delivered in a premium presentation box together with the appropriate accessories supplied with your order.

How long does delivery take?
Orders are prepared within 1–3 business days after payment has been confirmed. Delivery generally takes a further 7–14 business days. During exceptionally busy periods, processing or delivery may occasionally take longer than estimated.

What type of crystal do you use?
All of our watches are fitted with highly durable, scratch-resistant sapphire crystal.

Can I pay with Visa or Mastercard?
We accept the payment methods displayed during checkout. Depending on availability, these may include Visa, Mastercard, American Express, Google Pay, Apple Pay, Shop Pay and other secure payment options.

Do you ship throughout the United Kingdom?
Yes. We currently ship to addresses within the United Kingdom only.

What movement do the watches use?
Depending on the quality grade selected, our watches are fitted with either premium Japanese automatic movements or premium Swiss ETA movements.

Are the watches water-resistant?
Swiss quality watches offer water resistance suitable for everyday use within their stated specifications. Japanese quality models are splash-resistant only. We recommend avoiding swimming, showering or submerging the watch unless specifically stated. Damage caused by improper water exposure is not covered under warranty.

Do you provide a warranty?
Yes. Every watch purchased from Auremont Club is covered by our 24-month warranty against manufacturing defects, in accordance with our Returns & Warranty Policy.

What is your returns period?
We offer a 60-day return period from the confirmed delivery date, provided the watch remains unworn, in its original condition, and all protective films and packaging are intact.

Email Address:
support@auremontclub.com