Privacy policy

Auremont Club operates this store and website, including all related information, content, features, tools, products and services, to provide you with a personalised shopping experience (the "Services"). This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, make a purchase, or otherwise interact with us. By using our website, you agree to the practices described below.

1. Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal data:

  • Contact details: full name, billing and shipping address, email address, and phone number.
  • Payment information: payment details processed securely through certified third-party payment providers. We do not store card details.
  • Account information: username, password, security questions, and account settings.
  • Transaction information: items viewed, added to cart, purchased, returned, exchanged, or cancelled, and past transaction history.
  • Browsing and device data: IP address, device type, browser, operating system, pages visited, and interaction behaviour.
  • Customer communications: emails, support enquiries, and messages sent to our team.

2. How We Collect Your Data

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically via cookies and similar technologies when you browse our website.
  • From our service providers who collect or process data on our behalf.
  • From partners and other third parties where applicable.

3. How We Use Your Information

Your data may be used to:

  • Process and fulfil your orders, including payment, shipping, and returns.
  • Provide order confirmations and shipping updates.
  • Respond to customer support enquiries.
  • Prevent fraud and ensure transaction and platform security.
  • Improve website performance and your shopping experience.
  • Send promotional offers or updates only where consent has been provided.
  • Comply with applicable UK legal, tax, and regulatory requirements.

4. Sharing of Personal Data

Auremont Club does not sell, rent, or trade your personal information.

Your data may only be shared when necessary with:

  • Shopify, which hosts our store and processes data to provide the Services.
  • UK shipping and logistics partners.
  • Secure, PCI-compliant payment processors.
  • Website analytics and fraud-prevention services.
  • Marketing or business partners for personalised advertising, in accordance with their own privacy policies.
  • Government or regulatory authorities where legally required.

5. Our Relationship with Shopify

Our Services are hosted by Shopify. Shopify processes personal data independently to provide and improve the Services. For further information, please refer to the Shopify Privacy Policy.

6. Data Storage & Security

We implement appropriate technical and organisational security measures, including:

  • SSL encryption across our website.
  • Secure hosting infrastructure.
  • Restricted internal access to personal data.
  • Certified and PCI-compliant payment gateways.

These measures help protect your information against unauthorised access, disclosure, alteration, or loss. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember preferences and cart activity.
  • Analyse traffic and website performance.
  • Improve website functionality.
  • Provide personalised marketing where consent applies.

You may disable cookies through your browser settings, although some website features may not function correctly as a result.

8. Your Privacy Rights

Under applicable UK privacy laws, you may have the right to:

  • Request access to your personal data.
  • Correct inaccurate or incomplete information.
  • Request deletion of your data where applicable.
  • Withdraw consent for marketing communications at any time.
  • Request restriction or portability of your data where applicable.
  • Object to the processing of your data for direct marketing purposes.
  • Submit a privacy-related request by contacting us directly.

To exercise your rights, contact us at: support@auremontclub.com

9. Data Retention

Personal data is retained only for as long as necessary to:

  • Fulfil order and customer support obligations.
  • Comply with applicable UK tax and legal requirements.
  • Resolve disputes or prevent fraud.

After this period, data is securely deleted or anonymised.

10. Children's Data

Our Services are not directed at children. We do not knowingly collect personal data from individuals under the age of 13.

11. International Data Transfers

Your data may be processed outside your country of residence. Where this occurs, we use recognised safeguards such as Standard Contractual Clauses to ensure your data remains protected.

12. Third-Party Links

Our website may contain links to third-party websites. Auremont Club is not responsible for the privacy practices of external sites. We recommend reviewing their policies separately.

13. Policy Updates

Auremont Club may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The version published on our website at the time of use will always apply.

14. Contact

For any questions regarding this Privacy Policy or to exercise your rights, please contact us at:

support@auremontclub.com

For the purposes of applicable data protection laws, Auremont Club is responsible for the processing of your personal data.