Shipping policy

At Auremont Club, we offer an exclusive and secure shipping service for all our customers. We understand how excited you are about your new timepiece, and we do everything we can to ensure a fast and seamless delivery experience. We operate exclusively as an online retailer and deliver within the United Kingdom only.

1. Shipping Costs

We are pleased to offer free premium shipping on all orders within the United Kingdom. There are no hidden fees at checkout.

2. Order Processing

Order processing begins only after payment confirmation.
After receiving your order, we require 1–3 business days to prepare your watch for shipment, carry out quality assurance, and pack it securely.
You will receive a notification as soon as your package leaves our facility.
Orders placed on weekends or UK bank holidays are processed from the next business day.

3. Delivery Timeframes

Delivery timeframes shown at checkout are estimates and may vary due to carrier operations, peak periods, weather conditions, and other external factors.

Standard UK Delivery: 7–14 business days after shipment.

The maximum delivery period before we open a formal investigation is 20 business days after shipment. Delays caused by carrier disruptions, severe weather, or force majeure events do not constitute a breach of contract.

4. Tracking

Once your order has been shipped, you will receive a tracking link via email.
Tracking may take up to 24–72 hours to show movement in the carrier's system.
You are responsible for monitoring tracking updates and ensuring someone is available to receive the package.

5. Shipping Zone

We deliver to addresses within the United Kingdom only.
We do not ship internationally.
Delivery availability may exclude a small number of remote locations depending on carrier coverage.

6. Proof of Delivery

Delivery is considered completed when the carrier registers the package as "Delivered" in the tracking system.
Delivery confirmation remains valid if received by a third party (e.g., neighbour, household member, building reception, or concierge).
It is the customer's responsibility to provide a complete and accurate shipping address.

7. Failed Delivery & Reshipping

If a package is returned due to any of the following reasons, any reshipping cost will be the responsibility of the customer:

Recipient unavailable or missed delivery attempts.
Incorrect or incomplete address provided by the customer.
Refusal of delivery.
Failure to collect from a pickup point within the carrier's deadline.

If the customer prefers not to reship, a refund may be issued in line with our Returns & Warranty Policy (shipping or administrative fees may be deducted where applicable).

8. Lost or Damaged Packages

All our shipments are fully insured. Should your package be lost in transit or arrive damaged, please contact us immediately at support@auremontclub.com and we will arrange a replacement or refund as quickly as possible.

Non-receipt claims may only be opened after the maximum timeframe stated in Section 3 has elapsed. A formal case may need to be raised with the carrier before a resolution can be provided.

9. Changes & Cancellations

Once an order has entered processing, we may be unable to modify address details or cancel the order. If the order has already been shipped, changes are not possible. Should you wish to return the product, the conditions of our Returns & Warranty Policy will apply.

10. Limitation of Liability

Auremont Club is not responsible for:

Delays caused by carrier operations, peak shopping periods, strikes, or severe weather.
Delivery issues caused by an incorrect or incomplete address provided by the customer.
Loss or damage after confirmed delivery where tracking shows "Delivered" to the provided address.

11. Contact

Email: support@auremontclub.com
Response time: up to 48 business hours
Online customer support only — we do not operate a physical store.